Shipping policy
Free shipping
Shipping is free on all orders.
Delivery areas
ALVEO currently delivers worldwide.
Delivery times
Our products are shipped from the European Union. The estimated delivery time is 3 to 5 business days.
This time frame is indicative and may vary depending on the time of year or exceptional circumstances beyond our control (strikes, bad weather, logistics overload).
Order tracking
A tracking number will be sent to you by email as soon as your order ships. You will be able to follow your parcel's journey in real time with this number. If you do not receive your tracking number within 5 business days of your order, please contact our customer service at: info@getalveo.com
Parcel not received
If you have not received your parcel by the end of the maximum stated time frame, you must contact our customer service before initiating any refund or dispute procedure with your bank or PayPal. We undertake to process your request as quickly as possible and to offer you a suitable solution.
Responsibility at delivery
ALVEO accepts no liability in the event of:
- Incorrect or incomplete delivery address provided by the customer
- Absence of the recipient at the time of delivery
- Refusal of the parcel by the recipient