Privacy policy

Last updated: April 10, 2026

ALVEO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). ALVEO is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or when you communicate with us by any other means. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and that you understand how your information is collected, used and disclosed as described in this Privacy Policy.

The personal information we collect or process

When we use the term “personal information”, we are referring to information that identifies you or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.
  • Financial information including credit card, debit card and bank account numbers, payment card information, transaction details, payment method, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
  • Your communications with us including information you include in your communications with us, for example when you send an inquiry to customer service.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including information about your interaction with the Services.

Sources of personal information

  • Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services, and through the use of cookies and similar technologies;
  • From our service providers when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How we use your personal information

  • Providing, customizing and improving the Services, including to perform our contract with you, process your payments and orders, remember your preferences, arrange shipments, facilitate any returns and exchanges, and create a personalized shopping experience.
  • Marketing and advertising, for example to send you marketing communications by email, text message or postal mail, and to show you online advertisements.
  • Security and fraud prevention, to authenticate your account, provide a secure checkout experience and detect any fraudulent activity.
  • Communicating with you, to provide customer service and respond to your requests.
  • Legal reasons, to comply with applicable law or respond to valid legal proceedings.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons:

  • With Shopify, service providers and other third parties who provide services on our behalf (IT management, payment processing, data analytics, customer service, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide you with marketing services and to send you advertisements.
  • When you instruct us or consent to the disclosure of certain information to third parties.
  • With our affiliates or more generally within our group of companies.
  • In connection with a business transaction such as a merger, or to comply with any applicable legal obligation.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information, you can consult the Shopify Consumer Privacy Policy.

Third-party websites and links

The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of these sites. We recommend that you review their privacy policies.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction.

Security and retention of your information

No security measure is perfect or infallible, and we cannot guarantee “perfect security”. How long we retain your personal information depends on various factors, such as the need to keep this information to manage your account, provide you with the Services and comply with our legal obligations.

Your rights and choices

Depending on where you live, you may have the following rights: right of access, right to erasure, right to rectification, right to portability, and management of your communication preferences. If you live in the United Kingdom or the European Economic Area, you may also object to processing, request its restriction and withdraw your consent at any time.

International transfers

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the standard contractual clauses of the European Commission.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, in particular to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please send us an email at info@getalveo.com.